Shipping policy

Shipping Policy
Last updated: October 30, 2026

All orders are shipped from our warehouse located in China.

1. Order Processing Time
Orders will be processed and handed over to the logistics carrier within 1–7 business days after payment confirmation. Business days exclude weekends and public holidays in China.
We will send you a tracking number once your parcel is dispatched.

2. Delivery Estimates
Delivery times are for reference only and are NOT guaranteed:
- Standard international shipping: 18–25 business days after dispatch, including customs clearance period.
Delays may be caused by customs inspection, local carrier backlog, remote area delivery, or unexpected logistics events.

3. Import Duties, Taxes & Customs Clearance
All prices shown on our store do NOT include import duties, VAT, customs clearance fees or any other local charges applicable in your destination country.
These fees, if incurred, are the sole responsibility of the buyer.
You are required to provide a complete, accurate delivery address and a valid local phone number for customs clearance and delivery. Failure to provide valid information may result in delivery failure, detention or return of the parcel, and related costs will be borne by you.

4. Parcel Tracking
You can track your parcel using the tracking number we provide. If the tracking information stops updating for more than 10 business days, please contact us at talvengear@outlook.com for assistance.

5. Lost, Damaged or Undeliverable Parcels
- We will initiate a logistics investigation for confirmed lost parcels after the carrier confirms loss. Our maximum compensation will not exceed the total amount you paid for this order.
- If the parcel is damaged on arrival, you must contact us within 3 calendar days of delivery and provide photos of the outer packaging and damaged goods for verification.
- If the parcel is detained, returned or destroyed by customs due to import restrictions in your country, incorrect buyer information, or refusal to pay local duties, we are not liable for refund or reshipment.

6. Returned Parcels
If the parcel is returned to us because of unsuccessful delivery, refusal of acceptance or failure to clear customs, the return shipping cost and any customs charges will be deducted from your refund (if applicable). We will only reship at your additional request and expense.

7. Contact
If you have any questions about shipping, please email us: talvengear@outlook.com